We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple and clear return policy to ensure your shopping experience is always positive.

Returns

• Eligibility: Items can be returned within 30 days from the delivery date.
• Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
• Exceptions: The following items are non-refundable:
• Sale items
• Gift cards
• Customized or personalized products

How to Initiate a Return

1. Contact Us: Email us at returns@yourstore.com with your order number and the reason for the return.
2. Receive Instructions: Our team will provide you with return instructions and the shipping address.
3. Package the Item: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and documentation.
4. Ship the Item: Send the item to the provided address using a trackable shipping method.

Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable. You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.

Exchanges

• Process: If you wish to exchange an item, follow the return process and place a new order for the desired item.
• Condition: The returned item must meet the eligibility and condition criteria mentioned above.

Damaged or Defective Items

• Report: If you receive a damaged or defective item, contact us immediately at returns@yourstore.com with your order number and photos of the damage or defect.
• Resolution: We will work with you to resolve the issue as quickly as possible, either by issuing a refund or sending a replacement.

International Returns

• Process: International customers should follow the same return process. Please note that shipping times and costs may vary.
• Customs Fees: Customers are responsible for any customs fees or taxes associated with the return.